After a high influx of negative reviews about Bayview Property Management http://www.rankmypropertymanagement.com has decided its time to try and get an interview with these guys!
Check their reviews out here!
Wednesday, June 9, 2010
Sunday, January 10, 2010
Interview With Painless Properties
Hi all!
We were fortunate enough to interview Painless Properties, a property management group based in bel
in Bellingham,WA. Painless Properties is a well known property management company amongst students at Whatcom Community College and Western Washington University.
Well, here you go!
Questions From http://www.rankmypropertymanager.com:
What sets Painless Properties apart from other Bellingham property managers?
We have onsite management that deals with lock outs, noise complaints and emergency work orders. Our goal is to have zero complaints against us. We have more than a hundred surveys that on average rate us 4 out of 5 on satisfaction. If someone is unhappy about something we do everything we can to turn that around. We encourage people to complain so that we can fix it.
What are the most common reasons people have their security deposits withheld from them?
Cleaning/Damages/Carpet replacements due to cigarette/hookah burns.
What kind of advice would you give to prospective tenants regarding the maintenance of their apartment? We tell people to be very thorough and to document everything. We also tell people to document any damages that may happen while they are away so they wouldn’t be charged for it.(It is a shared living environment)
What procedures should a tenant go through upon moving in and moving out?
A very detailed move in inspection. That includes cleanliness along with any existing damages. Asking us what cleaning needs to be done or to check their apartment before they turn in keys.
How does Painless Properties deal with noise violations and tenant complaints?
On site management will respond immediately by visiting or calling the residents causing the disturbance after hours. During office hours we try to contact them personally and discuss it and then follow up with a notice.
How does Painless Properties handle tenants who are delinquent in rental payments?
A reminder phone call, a rent due notice then a 3 day notice to pay or vacate. If a resident is having difficulties we try to work with them on payment arrangements.
What is a current weakness Painless Properties can improve on?
Doing a better job cleaning up the dumpsters, parking lots and laundry rooms.
Is Painless Properties rated by the Better Business Bureau? If so, what is your letter grade?
We are not currently a member.
Has Painless Properties ever been taken to court for a case which they lost?
If so, please specify why and how Painless Properties has attempted to fix the issue. No
Questions inspired by rankmypropertymanager.com patrons:
Several students have mentioned that Painless Properties tends to treat its tenants more like juveniles rather than adults during interaction. Does Painless Properties have any insight on this?
It is not our intention to treat anyone like a child, however we do explain things very thoroughly to everyone equally.
Does Painless Properties have any plans for improving the congested parking spacing in the main parking area?
Parking is a problem everywhere in Bellingham. We regularly monitor the parking lots and ticket and tow cars that are not registered with our office.
Does Painless Properties have plans to deal with the excessive debris around the dumpsters?
The garbage around the dumpsters is a result of residents not putting their garbage in the dumpsters. There is someone on staff four days a week to clean those areas.
We were fortunate enough to interview Painless Properties, a property management group based in bel
in Bellingham,WA. Painless Properties is a well known property management company amongst students at Whatcom Community College and Western Washington University.
Well, here you go!
Questions From http://www.rankmypropertymanager.com:
What sets Painless Properties apart from other Bellingham property managers?
We have onsite management that deals with lock outs, noise complaints and emergency work orders. Our goal is to have zero complaints against us. We have more than a hundred surveys that on average rate us 4 out of 5 on satisfaction. If someone is unhappy about something we do everything we can to turn that around. We encourage people to complain so that we can fix it.
What are the most common reasons people have their security deposits withheld from them?
Cleaning/Damages/Carpet replacements due to cigarette/hookah burns.
What kind of advice would you give to prospective tenants regarding the maintenance of their apartment? We tell people to be very thorough and to document everything. We also tell people to document any damages that may happen while they are away so they wouldn’t be charged for it.(It is a shared living environment)
What procedures should a tenant go through upon moving in and moving out?
A very detailed move in inspection. That includes cleanliness along with any existing damages. Asking us what cleaning needs to be done or to check their apartment before they turn in keys.
How does Painless Properties deal with noise violations and tenant complaints?
On site management will respond immediately by visiting or calling the residents causing the disturbance after hours. During office hours we try to contact them personally and discuss it and then follow up with a notice.
How does Painless Properties handle tenants who are delinquent in rental payments?
A reminder phone call, a rent due notice then a 3 day notice to pay or vacate. If a resident is having difficulties we try to work with them on payment arrangements.
What is a current weakness Painless Properties can improve on?
Doing a better job cleaning up the dumpsters, parking lots and laundry rooms.
Is Painless Properties rated by the Better Business Bureau? If so, what is your letter grade?
We are not currently a member.
Has Painless Properties ever been taken to court for a case which they lost?
If so, please specify why and how Painless Properties has attempted to fix the issue. No
Questions inspired by rankmypropertymanager.com patrons:
Several students have mentioned that Painless Properties tends to treat its tenants more like juveniles rather than adults during interaction. Does Painless Properties have any insight on this?
It is not our intention to treat anyone like a child, however we do explain things very thoroughly to everyone equally.
Does Painless Properties have any plans for improving the congested parking spacing in the main parking area?
Parking is a problem everywhere in Bellingham. We regularly monitor the parking lots and ticket and tow cars that are not registered with our office.
Does Painless Properties have plans to deal with the excessive debris around the dumpsters?
The garbage around the dumpsters is a result of residents not putting their garbage in the dumpsters. There is someone on staff four days a week to clean those areas.
Friday, October 2, 2009
Rank My Property Manager Hits Local Headlines!
Wednesday, September 9, 2009
Monthly Rankings
Hey everyone,
I hope all is going well and I hope everyone looking for housing during the Academic Year is finding what they need. So this is the current update.
Starting October we will be releasing the Best and Worse Property management group according to their current ratings. In each posting we will summarize why they are the best or worse property management group of the month. This is intended to help people hear out what makes a property management group great or a flop. Through these postings we at Rank My Property Manager hope that whatever points we present you with will be points you can use to identify your ideal property manager. Stay tuned for more.
And keep referring your friends to this site!
:)
I hope all is going well and I hope everyone looking for housing during the Academic Year is finding what they need. So this is the current update.
Starting October we will be releasing the Best and Worse Property management group according to their current ratings. In each posting we will summarize why they are the best or worse property management group of the month. This is intended to help people hear out what makes a property management group great or a flop. Through these postings we at Rank My Property Manager hope that whatever points we present you with will be points you can use to identify your ideal property manager. Stay tuned for more.
And keep referring your friends to this site!
:)
Thursday, August 20, 2009
Becoming a Less Vulnerable Tenant
So if you haven't noticed already this is the first post that http://www.rankmypropertymanagement.com is making. We are also known as http://www.rankmypropertymanager.com :)
If you haven't checked out the website already make sure you do. The website has 3 primary elements.
1.)Rating property managers or landlords.
2.)Reviewing property managers or landlords.
3.)Discussing your experiences and finding answers to your questions.
The website provides a free service and our primary users are students living on or off campus. However this does not exclude non-students. We are a free resource so we encourage you to stop by and leave a review or ask a few questions on our forums.
In a nutshell, this is why I started my website.
Once upon a time I was living in Bellingham at a property managed by 'Anonymous property management'. They were plenty nice at the time of signing but maintenance was horrible. The maintenance guy would even break things in our house when trying to fix problems in our apartment. At the end of the lease our property manager did everything they could to keep our deposit including charging us for something that the maintenance guy even confessed to doing when it happened. At the end of the day we filed a small claims court appointment which was scheduled for 6 months after our vacation. A week before our court date the opposing property manager decide to file a continuance. This moved our court date 9 months further. We showed up at our court date and ended up losing because everything although we had great points according to the judge, the points were invalid because these things were part of the contract. We had 3 very strong arguments which seemed to not stand a chance against a money hungry property manager and I came to realize that this would be the case almost all the time. Rather than being upset I decided to start this website on behalf of all of those people who have lost money or time being abused OR being treated fairly by their landlord/property manager.
Anyways this post is long. Stay in touch for more updates!
http://www.rankmypropertymanager.com
If you haven't checked out the website already make sure you do. The website has 3 primary elements.
1.)Rating property managers or landlords.
2.)Reviewing property managers or landlords.
3.)Discussing your experiences and finding answers to your questions.
The website provides a free service and our primary users are students living on or off campus. However this does not exclude non-students. We are a free resource so we encourage you to stop by and leave a review or ask a few questions on our forums.
In a nutshell, this is why I started my website.
Once upon a time I was living in Bellingham at a property managed by 'Anonymous property management'. They were plenty nice at the time of signing but maintenance was horrible. The maintenance guy would even break things in our house when trying to fix problems in our apartment. At the end of the lease our property manager did everything they could to keep our deposit including charging us for something that the maintenance guy even confessed to doing when it happened. At the end of the day we filed a small claims court appointment which was scheduled for 6 months after our vacation. A week before our court date the opposing property manager decide to file a continuance. This moved our court date 9 months further. We showed up at our court date and ended up losing because everything although we had great points according to the judge, the points were invalid because these things were part of the contract. We had 3 very strong arguments which seemed to not stand a chance against a money hungry property manager and I came to realize that this would be the case almost all the time. Rather than being upset I decided to start this website on behalf of all of those people who have lost money or time being abused OR being treated fairly by their landlord/property manager.
Anyways this post is long. Stay in touch for more updates!
http://www.rankmypropertymanager.com
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